TERMS & CONDITIONS
Please read these Terms and Conditions carefully before using the Gold365 platform. By accessing or using our services, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
These Terms constitute a legally binding agreement under the Indian Contract Act, 1872 and IT Act, 2000. Continued use of Gold365 constitutes your acceptance. If you do not agree, please do not use our services. Must be 18+ to use this platform.
DEFINITIONS
For the purposes of these Terms and Conditions, the following terms shall have the meanings ascribed to them below. These definitions apply equally to singular and plural grammatical forms and govern all interactions across the Gold365 exchange ecosystem.
| Term | Definition |
|---|---|
| "Gold365", "We", "Us", "Our" | Refers to Gold365, its parent holding company, operating consortium, subsidiaries, corporate affiliates, directors, compliance officers, and accredited authorized technology agents operating the Platform. |
| "Platform" / "Website" | The official Gold365 digital exchange portals at gold365play.com, affiliated mirror nodes, native Android APK mobile applications, iOS progressive web apps, and backend real-time order matching engines. |
| "User", "You", "Member" | Any individual natural person who registers, establishes an authorized Gold365 ID, accesses the website, deposits fiat Indian Rupees (INR), or wagers on sports exchange or live casino markets. |
| "Account" | The unique registered user account created by a Member on the Platform for the purpose of accessing exchange betting, depositing funds, placing Back and Lay wagers, and requesting cash withdrawals. |
| "P2P Sports Exchange" | A peer-to-peer liquidity matching marketplace where Members place opposing wagers directly against each other at agreed market odds, with Gold365 functioning purely as an impartial technology provider. |
| "Back" and "Lay" | "Backing" represents placing a wager that an event outcome will happen. "Laying" represents acting as the liquidity provider by betting that an outcome will not happen, thereby accepting liability against the backer's stake. |
| "Matched" vs "Unmatched" | A "Matched Bet" exists when opposing Back and Lay orders have been successfully paired at agreed odds. An "Unmatched Bet" is an open proposition waiting in the order book for corresponding liquidity. |
| "Exchange Commission" | The minimal platform fee (ranging from 0% to 2%) charged exclusively upon net winnings realized by a Member on a specific settled market, without deductions applied to losing stakes or initial deposits. |
| "Real Money Balance" | Deposited fiat funds in Indian Rupees (INR) alongside settled cash winnings that are unencumbered by wagering requirements and eligible for immediate withdrawal. |
| "Bonus Wallet" | Promotional credits, deposit match allowances, or goodwill funds granted by Gold365 that remain subject to explicit turnover wagering criteria before converting into withdrawable cash. |
| "UTR Number" | The 12-digit Unique Transaction Reference generated by the National Payments Corporation of India (NPCI) for Unified Payments Interface (UPI) and IMPS banking transfers, serving as conclusive proof of fund settlement. |
| "Demo ID" | A trial account pre-loaded with virtual, non-withdrawable practice tokens allowing users to inspect exchange software mechanics, test Back and Lay order placements, and view scorecards without risking real funds. |
| "KYC" | Know Your Customer verification procedures conducted under the Prevention of Money Laundering Act (PMLA), 2002 to authenticate Member identity, residential validity, and legal age. |
ACCEPTANCE OF TERMS
By accessing, registering on, or using the Gold365 Platform in any way, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, our Responsible Gaming Policy, and any specific betting rules applicable to individual games, sports, promotions, or services offered on the Platform.
These Terms constitute a legally binding agreement between you and Gold365 enforceable under Section 10A of the Information Technology Act, 2000 and the Indian Contract Act, 1872. If you do not agree with any part of these Terms, you must immediately cease using the Platform and any of its services.
By clicking the acceptance checkbox during account registration or requesting an official Gold365 ID via our verified WhatsApp concierge, you explicitly confirm your agreement to these Terms and Conditions. This action constitutes your electronic signature and holds the same legal weight as a physical handwritten signature under Indian law.
Gold365 reserves the right to amend these Terms at any time. Continued use of the Platform following notification of changes constitutes unconditional acceptance of the revised Terms. Members are encouraged to review these Terms periodically to stay informed of regulatory amendments, exchange commission adjustments, or statutory compliance updates.
ELIGIBILITY & AGE VERIFICATION
Gold365 is strictly a platform for adults. You must be at least 18 years of age, or the legal gambling age in your jurisdiction (whichever is higher), to register and use our services.
- You are at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
- You are a natural person and not a corporation, partnership, trust, or other commercial betting entity.
- You have full legal capacity to enter into a binding contract under Section 11 of the Indian Contract Act, 1872.
- You are accessing the Platform from a jurisdiction where online sports exchange wagering is not prohibited by law.
- You are not on any self-exclusion list maintained by Gold365 or any affiliated gambling operator.
- You are not an employee, director, officer, agent, or contractor of Gold365 or any of its group companies.
- You are not acting on behalf of any third party in placing bets or using our services.
- You have not previously had an account suspended or terminated by Gold365 for violations of these Terms.
Under Entry 34, List II of the Seventh Schedule to the Constitution of India, state governments possess legislative authority over betting. Residents domiciled in States where online real-money wagering is explicitly restricted by state legislation (including Andhra Pradesh, Telangana, Assam, and Odisha) are strictly prohibited from depositing INR or wagering. It is your sole responsibility to ensure compliance with local state enactments.
ACCOUNT REGISTRATION
4.1 One Account Per Person
Each individual natural person may hold only one (1) Gold365 account. Opening or operating multiple accounts constitutes a serious violation of these Terms. Gold365 reserves the right to close all duplicate accounts, void active wagers, and withhold any derived funds or bonuses.
4.2 Accuracy of Information
You are required to provide accurate, current, and complete information during registration and keep your account details up to date at all times. Registering with false names, fabricated mobile numbers, or borrowed identity documents will result in immediate permanent termination.
4.3 Official WhatsApp Verification
Following your initial request, Gold365 coordinates onboarding through our verified 24/7 WhatsApp helpdesk. You will receive your official username and temporary credentials after completing your qualifying deposit and confirming your mobile verification details.
4.4 Registration Prohibited in Certain Jurisdictions
Gold365 does not knowingly allow registration from users located in territories where online wagering is illegal. It is your sole responsibility to determine whether using our services is permitted under the statutory laws of your specific location.
ACCOUNT SECURITY
Maintaining the confidentiality and integrity of your account credentials is your exclusive personal responsibility. You must adhere to the following mandatory security practices:
- Use a strong, unique password of at least 8 characters with upper/lowercase letters, numbers, and symbols.
- Never share your login credentials, password, or OTP with any other person under any circumstances.
- Enable two-factor authentication (2FA) and biometric fingerprint security on the official mobile APK.
- Always log out of your account after each session, especially on shared, workplace, or public devices.
- Immediately notify Gold365 if you suspect any unauthorized access or compromise of your account credentials.
All activities conducted through your account are legally presumed to have been executed by you. Gold365 will not be liable for any loss arising from your failure to maintain the confidentiality of your login credentials or from unauthorized third-party access caused by device negligence.
DEPOSITS & PAYMENTS
6.1 Accepted Indian Payment Methods
Gold365 accepts instant deposits in Indian Rupees (INR) via Unified Payments Interface (UPI), Google Pay, PhonePe, Paytm, BHIM, Immediate Payment Service (IMPS), Net Banking, and select cryptocurrencies including USDT (TRC-20) for VIP members.
6.2 Minimum & Maximum Deposits
The minimum deposit amount is just ₹100 for all standard Indian payment methods. Maximum deposit limits vary by payment rail and Member tier, ranging from ₹50,000 to ₹10,00,000+ per 24-hour cycle.
6.3 Zero Deposit Transaction Fees
Gold365 does not levy any platform charges, merchant fees, or handling surcharges on INR deposits. 100% of the funds debited from your personal bank account will reflect in your playable balance.
6.4 Own Funds Requirement (Strict Anti-Third-Party Mandate)
All deposits must be executed exclusively using bank accounts or UPI handles registered in your own legal name. Use of third-party payment methods, borrowed accounts, or corporate entities is strictly prohibited and will result in deposit rejection.
6.5 The 12-Digit UTR Submission Requirement
Following every payment, the Member must provide the official 12-digit Unique Transaction Reference (UTR) number to our WhatsApp desk. Funds are credited to your active wallet within 60 to 180 seconds of UTR confirmation.
WITHDRAWALS
7.1 Automated 60-Second UPI Processing
Gold365 processes withdrawal requests 24 hours a day, 7 days a week, 365 days a year. Routine withdrawals via verified UPI handles (PhonePe, GPay, Paytm) are credited automatically and typically reflect in your bank account within 60 to 180 seconds.
7.2 Minimum & Maximum Withdrawals
The minimum withdrawal amount is ₹500. Routine single payouts can be processed up to ₹2,00,000 via UPI. High-value withdrawals above ₹1,00,000 may undergo secondary compliance clearance and be settled via direct IMPS or RTGS within 15 to 45 minutes.
7.3 Mandatory 1x Turnover Requirement
To prevent illicit money laundering and preserve institutional banking liquidity, every cash deposit must be wagered at least once (100% turnover) across sports exchange or live casino markets before a withdrawal can be requested.
7.4 Zero Withdrawal Fees
Gold365 does not deduct any transaction fees, handling surcharges, or processing charges on withdrawal disbursements.
BONUSES & PROMOTIONS
8.1 Welcome Bonus Terms
The Gold365 Welcome Bonus of 100% on first deposit (up to ₹10,000) is available to new Members only and may only be claimed once per individual, residential household, device, IP address, or payment identifier.
8.2 Wagering & Turnover Requirements
All promotional bonuses are subject to turnover criteria. The bonus amount must be wagered five times (5x) across eligible sports exchange markets at minimum decimal odds of 1.50 before bonus credits convert into withdrawable cash.
8.3 Validity Period & Forfeiture
All promotional bonuses carry an active validity period of thirty (30) calendar days. Unused bonus funds and winnings derived from incomplete turnover at the expiry date will be automatically removed from the Member's Bonus Wallet.
Gold365 strictly prohibits bonus abuse, including opening multiple duplicate accounts or placing offsetting hedging bets (e.g., backing both sides in a two-way market) to churn bonus turnover without genuine financial exposure. Discovered abuse will lead to bonus cancellation and account forfeiture.
BETTING RULES & EXCHANGE MECHANICS
9.1 Peer-to-Peer Order Execution
On Gold365, all exchange bets are placed against other Members. A wager is executed only when an equal and opposite Back or Lay order is matched by the central order engine. Gold365 reserves the right to decline or void bets resulting from manifest technical errors.
9.2 Minimum & Maximum Stakes
The minimum stake per bet is just ₹100 on standard exchange markets. Maximum stake limits depend upon available counterparty liquidity in the order book for that specific selection.
9.3 In-Play Betting Delay
During live in-play matches, an automated safety delay (typically 4 to 8 seconds) is enforced on all submitted orders. This technical delay protects market liquidity against courtsiding and broadcast latency advantages. If a wicket or critical event occurs during the countdown, pending orders are cancelled.
9.4 Void Bets & Market Integrity
Bets may be declared void if a fixture is abandoned, cancelled, or postponed without meeting minimum official over requirements; if obvious odds transmission errors occur; or if match-fixing is formally identified by governing athletic bodies. Voided bets have 100% of stakes returned to player balances.
CRICKET BETTING RULES & DLS SETTLEMENT
All cricket exchange markets on Gold365 are settled in strict accordance with the official rules and scorecards published by the International Cricket Council (ICC) and respective governing tournament boards (BCCI, Cricket Australia, ECB).
10.1 Minimum Overs for Match Odds Settlement
- Twenty20 Matches (IPL, T20Is): At least five (5) overs must be bowled to each side to validate Match Odds, unless a team is bowled out earlier or achieves target.
- One Day Internationals (ODIs): At least twenty (20) overs must be bowled to each side.
- Test Matches: Settled based on official ground result. If match officials do not abandon play, wagers stand until scheduled completion.
10.2 Duckworth-Lewis-Stern (DLS) Calculations
In weather-affected matches where a target is revised under the official ICC Duckworth-Lewis-Stern (DLS) formula, Match Odds wagers will be settled according to the final result declared by match officials under the DLS adjustment.
10.3 Fancy Markets & Micro-Sessions
Fancy session markets (such as 6-over powerplay runs, total match sixes, or individual batsman lines) are settled independently. Completed sessions that reached a definitive mathematical conclusion before rain interrupted play are settled normally. Incomplete sessions affected by rain or reduced overs are deemed void.
LIVE CASINO & TRADITIONAL INDIAN CARD GAMES
Gold365 provides high-definition live dealer broadcasts of traditional Indian card pastimes alongside international casino table games.
11.1 Teen Patti & Andar Bahar
Our live dealer tables feature certified Hindi-speaking dealers broadcasting 24/7. Standard hand rankings apply to Teen Patti Cash (Trio, Pure Sequence, Normal Run, Color, Pair, High Card), and optical card scanning technology is utilized on all Andar Bahar tables.
11.2 Globally Audited RNG Providers
All live feeds and RNG gaming software are provided by licensed, Tier-1 gaming developers, including Evolution Gaming and Ezugi. Virtual card games undergo independent algorithmic testing by eCOGRA and iTech Labs to verify statistical randomness.
In the unlikely event of a software crash, video feed disruption, or optical scanner misread, the universal industry rule applies: "Malfunction voids all pays and plays". Affected wagers are immediately aborted and initial stakes refunded in full.
PROHIBITED ACTIVITIES
To preserve structural fair play and protect honest bettors, the following actions are strictly prohibited on the Platform:
- Creating more than one Gold365 account per individual, household, IP address, or device.
- Providing false, misleading, or counterfeit personal identity information during onboarding or KYC.
- Using the Platform if you are under 18 years of age or accessing from prohibited Indian States.
- Depositing funds obtained through illicit, fraudulent, or money-laundering activities.
- Deploying automated betting bots, algorithms, or API scraping tools without prior authorization.
- Engaging in courtsiding, pitch-siding, or exploiting satellite broadcast latency advantages.
- Participating in syndicate wagering, market cornering, or colluding with other account holders.
- Engaging in bonus abuse or arbitrage hedging across linked accounts.
- Using third-party bank accounts or UPI handles to deposit or withdraw funds.
- Deploying VPNs or proxy disguises to circumvent jurisdictional restrictions.
- Engaging in harassment, abusive language, or threatening conduct toward Gold365 support staff.
- Filing fraudulent bank chargeback claims after deposited funds have been wagered.
KYC & VERIFICATION
13.1 When KYC is Mandatory
Under Prevention of Money Laundering Act (PMLA), 2002 guidelines, full KYC identity verification may be requested upon account creation, before processing cumulative withdrawals exceeding ₹1,00,000 INR, or whenever risk telemetry detects suspicious transactional patterns.
13.2 Acceptable Indian Documentation
- Proof of Identity (POI): Valid Aadhaar Card, PAN Card, Indian Passport, or Voter ID Card bearing your photograph and legal name.
- Proof of Age: Any government document verifying you are 18 years of age or older.
- Proof of Bank Ownership: Bank account statement or cancelled cheque leaf matching your verified UPI withdrawal handle.
13.3 Cryptographic Document Safeguards
All submitted identification records are encrypted using 256-bit SSL protocols, stored on secure servers, and used exclusively for statutory compliance. Gold365 never shares or sells player records to commercial marketing brokers.
RESPONSIBLE GAMBLING
Gold365 is dedicated to promoting healthy, sustainable gaming habits. Wagering must always remain an entertaining recreation and never an avenue for financial stress or distress.
14.1 Self-Regulation Tools
Members may request custom daily or weekly deposit caps, session loss boundaries, or temporary cooling-off timeouts (24 hours to 30 days) at any time by messaging our 24/7 WhatsApp helpdesk.
14.2 Voluntary Self-Exclusion
If you feel your gaming is becoming problematic, you may enter voluntary Self-Exclusion for a period of 6 months, 1 year, or permanently. During self-exclusion, your account cannot be reopened, remaining withdrawable cash is refunded, and promotional alerts cease.
If you require professional, anonymous guidance, contact Hope Trust India (+91 90008 50001) or visit Gambling Therapy (gamblingtherapy.org) for 24/7 complimentary assistance.
INTELLECTUAL PROPERTY
All software engines, order matching code, website designs, 3D GOLD365 brand logos, trade dress, and documentation are the exclusive intellectual property of Gold365 and its licensing partners.
You are granted a limited, personal, non-commercial, revocable license to access the Platform. You may not decompile, reverse engineer, scrape, copy, or redistribute any software, live odds feeds, or graphical assets without prior written consent.
PRIVACY & DATA PROTECTION
Gold365 processes personal data in alignment with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. We collect only essential operational information (mobile number, bank account details, and transaction histories) required to maintain account security.
By submitting your mobile number, you consent to receive direct transactional messages, password reset links, and payout confirmations via WhatsApp and Telegram. All transmitted data is secured with 256-bit SSL encryption.
LIMITATION OF LIABILITY
The Platform is provided strictly on an "AS IS" and "AS AVAILABLE" basis. Gold365 disclaims all liability for internet telecommunications latency, ISP packet drops, or third-party bank server timeouts during UPI transfers.
In no event shall Gold365 be liable for indirect, incidental, or consequential damages. In all circumstances, Gold365's aggregate liability to any Member is strictly capped at the lesser of the net deposits made in the prior 30 days or ₹10,000 INR.
ACCOUNT SUSPENSION & TERMINATION
Gold365 reserves the right to suspend or permanently terminate any account found in violation of these Terms, including multi-accounting, fraud, bonus exploitation, or bot deployment.
Upon suspension, the Member is notified and provided seven (7) calendar days to present clarifying documentation. If fraud or illicit syndicate activity is confirmed, all accrued winnings are permanently forfeited, and the account is blacklisted.
COMPLAINTS & DISPUTE RESOLUTION
Gold365 implements a structured three-tier grievance redressal procedure to resolve player inquiries fairly:
- Tier 1 (WhatsApp Helpdesk): Routine bet settlements and deposit validations are investigated and resolved within 2 to 6 hours.
- Tier 2 (Grievance Officer): Formal written complaints submitted to support@gold365play.com are adjudicated within 72 hours.
- Tier 3 (Binding Arbitration): Unresolved disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 seated in New Delhi, India.
CONTACT US & LEGAL CHANNELS
For legal notices, compliance queries, KYC submissions, or customer assistance, reach out through our official verified channels:
| Contact Type | Details |
|---|---|
| General Support | support@gold365play.com · WhatsApp 24/7 Live Support |
| Legal & Compliance | legal@gold365play.com |
| Responsible Gaming | rg@gold365play.com |
| KYC & Verification | kyc@gold365play.com |
| Security & Fraud | security@gold365play.com |
| Business Hours | Customer Support: 24/7 · Compliance: Mon–Fri, 9 AM – 6 PM IST |
We aim to respond to all enquiries within 24 hours. For urgent matters, please use the 24/7 live WhatsApp concierge available on the Platform.